Terms & Conditions

Welcome to Active Cells owned by Proactive Health Supplements Trading LLC domiciled in the United Arab Emirates.

Privacy Policy

  • All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradict with the above statements.

Terms and Conditions

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • The United Arab Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • We accept payments online using Visa and MasterCard credit/debit card in AED, American Express Card, Apple Pay, PayPal.

Delivery/Shipment Policy

  • www.activecells.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refund & Cancellation Policy

Refunds will be done only through the Original Mode of Payment.

Frequently Asked Questions (FAQs)

  • How can I change my email, home address or password?
    Please log into your account, when clicking on My Profile, you will be given the option to update your account details and then press Save.
  • What do I do if my order is incomplete or my item is damaged?
    Errare humanum est. As soon as you inform us, we’ll understand the reason behind and find the right solution for you.
  • What do I do if I encounter an error page during checkout?
    Rarely there may be technical issues. Please WhatsApp us on +971559710444 or by email learnmore@activecells.ae, we’ll dive into this and keep you informed on any progress made towards the complete resolution.
  • Can I choose my delivery address, my delivery time, how do I track my order?
    We partner with reputed and well established courier companies which provide these options. Alternatively, please contact us directly on WhatsApp us on +971559710444 or by email learnmore@activecells.ae
  • Do you ship to the GCC countries?
    Yes we do. Shipping rates are determined by weight and country, we’ll suggest the best option and any alternative ones via WhatsApp us on +971559710444 or by email learnmore@activecells.ae
  • What are the shipping charges?
    When within Dubai, we absorb the charges, the charges from the courier companies from Dubai to the other emirates would apply.
  • Can I cancel my order at no charge?
    You surely can if the order is not yet with the courier company. Please follow the steps in the shopping cart, we’ll take care of the rest.
  • What are the conditions to proceed with a return?
    Our returns procedure is simple and easy if the product is unopened and still in its original condition and packaging you can return within 2 calendar days from the date of receipt.
  • Is my payment secure?
    We take safety extremely seriously in all possible aspects, we use the highest industry standard data encryption to secure your personal information using Secure Socket Layer (SSL) protection.
  • In addition to PayPal, we’ve chosen PayFort to secure your Visa, Mastercard, American Express card or Apple Pay preferred method of payment.
    You may want to pay via Bank Transfer
    All payments by money transfer need to be made to Proactive Health Supplements Trading LLC Products will be dispatched once the payment is received
  • Bank Account Details
    ACCOUNT NUMBER : AC 019120046252
    IBAN : IBAN AE200330000019120046252


This website www.activecells.ae is for information purposes and is not intended to provide diagnosis, treatment or medical advice. By providing the information contained herein we are not diagnosing, treating, curing, mitigating, or preventing any type of disease or medical condition. Before beginning any type of natural, integrative or conventional approach, please consult with a physician or other licensed healthcare professional regarding any health or medical-related diagnosis or treatment options. We recommend consulting a licensed health practitioner to examine any interactions between medications, medical conditions, and nutritional supplements. This website does not recommend self-management of health aspects, we recommend to never disregard or delay medical advice based upon the information you may have read on this website.

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